Frequently Asked Questions
Everything you need to know about shopping with Breck's
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for your convenience.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
How do I apply a discount code to my order?
To use a promo code, enter the code in the 'Discount Code' field during the checkout process and click 'Apply.' Only one discount code can be used per transaction.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our customer service team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.